Track and trace
Any trader worth their salt knows just how important managing distribution of freight is.
With The continued growth of the dot com industry shipping with track and trace and proof of delivery is critical for evidence of receipt. Without items being signed for it effectively and legally can mean the reciprocator can effectively refuse to pay or worst claim back the funds if they paid by card.
In an environment where competitors can come from anywhere in the world, having greater control of your goods in transit is an essential.
Track and trace systems are now a vital component of shipping that allows the customer and their customers to follow their shipment from the start to finish of its journey capturing that vital signature or scanning their onsite dealer plaque.
Managing director of Australia and New Zealand FedEx Express Harry West says it is tools like track and trace systems that can give businesses the edge in the global environment. "Transport and logistics is increasingly has become a vital components of business success. To remain competitive in this business reality, new approaches must be developed. The technology is now required not just to control one's own company, but also that of the entire process and trading partner relationship, from manufacturers to shipper and receiver."
Track and trace is not a new concept some companies have been operating systems for decades. However, as time and technology have moved on, so have the services on offer.
DHL is an example of a company where tracking has always been a crucial component to operations, which began with customers making calls to customer service to trace their goods. Now a number of options are available.
Marketing manager for DHL Oceania Duncan Gates says the technology age has brought about easier ways of tracking information, although the customer service option is still available.
Whilst these may be big companies they don't necessarily match the requirements of lots of businesses that are why there are so many courier operations available in the UK today. However the expense in creating a full system that meets the requirements of many businesses it beyond the financial reach of many logistic companies.
The Trackaparcel system however meets these and takes it to a new level, as it not only captures signatures etc but also helps with information such as ETA or instant online location tracking for the customer.
With so much time being spent in customer information requests it means logistic companies spend a comparatively long time on this relentless unprofitable work.